FAQ
From choosing a game to activating your key — find answers to common questions here
All questions
Results: 8When do I get my key?
Your key will appear on the order page after payment confirmation, ready to view and copy. Save the secret link to that page. Delivery time depends on the selected offer and payment confirmation. If the key has not appeared within the stated time, contact our support team.
Payment and deliveryDo I need an account to buy?
You can buy without creating an account. Choose an offer, select Buy and enter your email at checkout. Save the order link to check the payment and collect your key.
Where can I find my order?
Open your saved order link or the Find order page. Use the order number and the email you entered at checkout to locate your purchase.
Find my orderHow do I choose a top-up or subscription?
Check the platform, account country and offer conditions. For a top-up, also check the currency and amount; for a subscription, the plan and duration. Choose the region of the account where you will redeem the code.
How do I know a key works in my country?
Every offer lists its activation region. Check it before you pay: a key only activates where the publisher allows.
How to activate a keyHow do I pay?
After placing your order, open the payment page, review the total and follow its instructions. You have 30 minutes to pay. Available options, payment details and conditions are shown at checkout. Save your payment confirmation and order link — the status updates automatically.
Payment and deliveryWhat if something goes wrong with my payment?
Contact support with your order number, amount and payment confirmation if you have already paid. We will check the payment and explain the next steps. Do not pay again merely because the status has not changed. Refunds are handled after reviewing your request.
Contact supportWhat if a key does not activate?
Contact our support team with your order number and the exact error text or a screenshot. We will review your request and help resolve the issue. Refund terms are in the Refunds section.
Contact supportStill have a question?
Send us a message — we usually reply quickly and help you work it out
Check a message
Enter the reference and the email you wrote from. We will show the status and the reply.
Activating keys
Choose your platform for game, gift card and subscription instructions, with links to official support
Before you redeem
Check your order’s platform and region, then sign in to the intended account. Add-ons may require the base game. If your product includes specific instructions, start with those.
Game key · Steam desktop app
- Start Steam on your computer and sign in to the account you will play on.
- In the Games menu, choose Activate a Product on Steam. You can also start from Add a Game at the bottom left.
- Go through the introductory screens, review Steam’s terms and paste the complete key without surrounding spaces.
- Finish activation, then find the game in your Library and select Install.
If you have a Steam Wallet code
- Follow the wallet redemption link below and sign in to the intended account.
- Submit the wallet code and follow Steam’s prompts. After confirmation, check your wallet balance.
You can also activate game keys in your browser below. If Steam says you already own the product, check your Library and the edition’s contents.
Nintendo Switch / Switch 2
- Connect your console to the internet and launch Nintendo eShop from HOME.
- Choose the user linked to the intended Nintendo Account. Check the account country and code region.
- Choose Enter Code / Redeem Code in the left menu and enter the 16-character download code.
- Confirm redemption. Games begin downloading and appear on HOME. eShop cards and Nintendo Switch Online codes use this route too.
Redeem in a browser
- First, access eShop on your console at least once with this Nintendo Account.
- Open the redemption page below, sign in with the same account and submit the code. Re-enter your Nintendo password if prompted, then confirm.
Use the download code rather than the card’s control number. Menu wording varies with the eShop language.
Browser · Epic Games Store
- Open the Epic Games redemption page below.
- Sign in and verify that you are using your gaming account.
- Submit the complete code with Redeem and wait for the success message.
- Use that same account in Epic Games Launcher and install the game from your Library.
Through Epic Games Launcher
- Open the top-right profile menu and choose Redeem Code. Submit and confirm your key.
These steps cover Epic Games product keys. V-Bucks and Fortnite Gift Cards have separate redemption pages; check your order’s code type.
Rockstar Games Launcher
- Start Rockstar Games Launcher with an internet connection and sign in to your Rockstar Games Account.
- Open the top-right avatar menu and choose Redeem Code.
- Enter the key and use Check. Review the account and included items at the bottom of the window.
- Tick the confirmation beneath the items and select Redeem. Install the game from the Games section afterwards.
The single-use code stays with the signed-in account. For Steam or Epic editions, follow that platform’s guide instead.
Android · Google Play
- Open Google Play and tap your top-right profile photo. Check the selected Google account.
- Open Payments & subscriptions and choose Redeem code.
- Enter the gift code without spaces or hyphens, then redeem it.
- Review the receiving account and confirm. Check your Play balance under payment methods.
Browser redemption is also available below. Google requires you to be in the card’s purchase country, with a matching payment profile and currency. Changing the interface language is not enough.
Browser · games, balance and subscriptions
- Open Microsoft’s redemption page using the button below.
- Sign in with the Microsoft account used on your Xbox. Check the email and profile before continuing.
- Paste the 25-character code and select Next. Check the displayed product or amount.
- Complete the confirmation prompts. Look for games in that account’s library and subscriptions under its services and subscriptions.
On an Xbox console
- Press the controller’s Xbox button and open Store.
- Use View to open the sidebar, then choose Redeem. Enter the code, select Next and complete confirmation.
Check the region and subscription conditions. Microsoft may request a payment method. Redeemed codes cannot be moved to another account.
EA app on your computer
- Open the EA app and sign in to the account that should own the game.
- Go to My Library and use Redeem Code.
- Submit your key, continue and check the identified product before confirming.
- Complete redemption and download the game from your Library. Look for add-ons under their base game.
The link below offers browser redemption. Console editions must be redeemed on their console platform. Follow the product-specific instructions for EA Gift Cards, subscriptions and virtual currency.
Browser · GOG.com
- Follow the GOG Redeem link below and sign in.
- Copy the key from your order into the redemption field, without extra spaces.
- Continue, check the displayed game and confirm adding it to your account.
- Download it from your GOG library or GOG GALAXY using the same account.
Through GOG GALAXY
- Use the cogwheel menu → Add games & friends → Redeem GOG code, then submit and confirm your key.
If redemption fails to load, switch between the browser and GALAXY. Check the code character by character.
Browser · games and gift cards
- Open Microsoft’s redemption page below.
- Use the personal Microsoft account signed into Microsoft Store on your device.
- Submit the code from your order, continue and review the product or credit amount.
- Complete confirmation. Find games in your Microsoft Store library with the same account; gift cards add account credit.
Windows keys go in Settings → Activation → Change product key. Office / Microsoft 365 keys use Office.com/setup. These are separate redemption routes.
Huawei device · gift card
- Open your device settings and sign in to the HUAWEI ID that should receive the points.
- Navigate to Account center, then Payment and purchases.
- Open HUAWEI Points and select Redeem.
- Submit your HUAWEI Gift Card code and complete the prompts. Check the points balance in the same section.
This covers HUAWEI Gift Cards. Game-specific codes and coupons follow their own product instructions. If Redeem is missing, ask Huawei support about availability for your account.
Browser · PlayStation Store
- Visit PlayStation Store and sign in to the account the code is intended for.
- Open your profile at the top of the page and choose Redeem Code.
- Enter the 12-character voucher, continue and complete the on-screen confirmation.
- Check the result: content is added to your account, while wallet vouchers add credit. Download games from your library.
On PS5 or PS4
- PS5: PlayStation Store → triangle button → … → Redeem Code.
- PS4: find Redeem Codes at the bottom of the Store sidebar. Submit and confirm your voucher.
The voucher region must match your account. A 10-character discount code belongs at checkout, not here.
Ubisoft Connect on your computer
- Launch Ubisoft Connect PC and sign in to your intended Ubisoft account.
- Open the profile in the top-left corner and choose Key/Code Activation.
- Paste the key into Activate Product and select Activate. If asked to choose a product or platform, match it to your order.
- Install the game from your library. Redeemed extra content becomes available within its game.
Content is tied to the selected account. Save any error message: repeated failed attempts can temporarily block redemption.
Browser · Battle.net account
- Open the Battle.net account overview below and sign in.
- Verify the account, then find the Redeem a Code field.
- Submit your key with Redeem Code and complete any further prompts.
- Check the result in your account: games in Battle.net, balance or game time in the corresponding account section.
Through the Battle.net app
- On desktop, open the top-right profile menu → Redeem Code. On mobile, find this option under your BattleTag.
Check the code’s region and expiry. A redeemed code cannot be reused or transferred to another account.
iPhone or iPad · App Store
- Open App Store and tap your profile photo or icon. Sign in to your Apple Account if needed.
- Choose Redeem Gift Card or Code / Redeem Code; wording depends on the system version.
- Use manual entry, paste the gift code and confirm redemption.
- After confirmation, check your Apple Account balance in your App Store profile.
On Mac or Windows
- Mac: App Store → your name in the sidebar → Redeem Code.
- Windows: Apple Music or Apple TV → your sidebar name → Redeem. Enter and confirm the code.
The card’s country must match your account’s storefront. Hardware-only Apple Store Gift Cards cannot top up App Store credit.
Having trouble with a code?
Check the characters and region. If a code shows as redeemed, check your library or balance. Still stuck? Send us your order number and an error screenshot with the key hidden.